Privacy Policy
This Privacy Policy explains how Som Brasil Soluções collects, uses, discloses, and protects information about you when you interact with our online platform and services. Som Brasil Soluções is committed to protecting your privacy and handling your information in an open and transparent manner.
Data Controller
The data controller responsible for your personal information is:
Som Brasil Soluções
1776 Avenida Paulista, 15th Floor, Suite 1503, São Paulo, São Paulo, 01310-920, Brazil.
Information We Collect
We collect information to provide and improve our services, communicate with you, and operate our business. The types of information we may collect include:
Personal Information: Information that can be used to identify you directly or indirectly. This may include your name, email address, phone number, professional title, company name, and billing information when you engage with us for services or inquiries.
Usage Information: Information about how you access and use our online platform. This includes your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and dates/times of visits.
Information you provide: Information you voluntarily provide through forms on our site, emails, or other direct communications, such as inquiries about our services, support requests, or feedback.
How We Collect Information
We collect information through various methods:
Directly from you: When you fill out forms on our site, send us communications, or otherwise interact with our service offerings.
Automatically: As you navigate through our online platform, information may be collected automatically using cookies, web beacons, and other tracking technologies. This usage information helps us understand how our site is used and allows us to improve your experience.
How We Use Your Information
We use the information we collect for several purposes:
To provide and maintain our services: Processing inquiries, fulfilling service requests (like consultations or project planning), providing support, and managing accounts.
To improve our services: Analyzing usage patterns to understand how our online platform is used and identify areas for improvement, developing new features, and enhancing user experience.
To communicate with you: Responding to your questions and inquiries, providing updates about your projects or our services, and sending administrative information.
For marketing and promotional purposes: With your consent where required, sending you information about our services, promotions, or news that may be of interest to you.
For legal and compliance reasons: Protecting our rights and property, preventing fraud, enforcing our terms and conditions, and complying with legal obligations, including applicable data protection laws.
Legal Basis for Processing
Our legal basis for collecting and using your personal information will depend on the specific context in which we collect it. We will process your personal information under the following legal bases:
With your consent: Where you have given us clear consent to process your personal information for a specific purpose.
For the performance of a contract: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
For compliance with a legal obligation: Where processing is necessary for compliance with a legal obligation that applies to us.
For our legitimate interests: Where processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, provided that these interests are not overridden by your interests or fundamental rights and freedoms. Our legitimate interests include improving our services, managing our business, and communicating with you effectively.
We process your information in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and Brazilian law.
Data Storage and Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
Sharing Your Information
We may share your information with third parties in the following circumstances:
Service Providers: We may share information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as hosting, data analysis, payment processing, and marketing. These third parties are obligated to protect your information.
Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company, your information may be transferred.
Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend the rights or property of Som Brasil Soluções, prevent or investigate possible wrongdoing in connection with our services, protect the personal safety of users or the public, or protect against legal liability.
With your consent: We may share your information with third parties when you have given us your explicit consent to do so.
Your Data Protection Rights
Under applicable data protection laws, you have certain rights regarding your personal information:
Right of Access: You have the right to request access to your personal information that we hold.
Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
Right to Erasure: You have the right to request the deletion of your personal information under certain conditions.
Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal information under certain conditions.
Right to Object to Processing: You have the right to object to our processing of your personal information under certain conditions.
Right to Data Portability: You have the right to receive the personal information you have provided to us in a structured, commonly used, and machine-readable format and to transmit that data to another controller under certain conditions.
Right to Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time. Withdrawing consent will not affect the lawfulness of processing based on consent before its withdrawal.
To exercise any of these rights, please contact us in writing at the address provided below. We may need to verify your identity before processing your request.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need your information, we will securely dispose of it.
Cookies and Tracking Technologies
Our online platform uses cookies and similar tracking technologies to enhance your experience and collect information about your usage. Cookies are small data files stored on your device. We use cookies for various purposes, including:
Essential cookies: Necessary for the operation of our online platform.
Analytical cookies: To analyze how users interact with our site, helping us improve its performance and content.
Functionality cookies: To remember your preferences and settings.
You can control the use of cookies through your browser settings. However, disabling cookies may affect the functionality of our site.
Links to Other Sites
Our online platform may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us in writing at:
Som Brasil Soluções
1776 Avenida Paulista,
15th Floor, Suite 1503,
São Paulo, São Paulo,
01310-920,
Brazil.